Most things on Jiga you can handle yourself on the order, and that is usually the fastest route. But you never have to figure things out alone, and you never need a reason from a list: whenever you need a hand, Jiga is happy to help.
Handle it on the order first
Your order page is where most questions get answered fastest: message the manufacturer directly, check the order's status and documents, and use the relevant help article. For a question about lead time, a quote detail, or a change, start there.
How to reach Jiga
For anything about a specific order, the fastest way is to message on the order, so Jiga has the full context. You can also reply to any Jiga email about that order. Include the order number and what you have already tried.
You can also reach us directly:
- Support ticket: Create a support ticket. We usually reply within a few hours.
- Email: ops@jiga.io for support and operations (orders, delivery, payments, and your account), or sales@jiga.io for sales (plans, pricing, and new business).
- Phone: +1-888-918-1007.
FAQ
What is the fastest way to get help?
Message on the order. Jiga sees the context and can act on it.
Do I have to contact support for a quote or revision question?
Usually no. Message the manufacturer on the order, or use the relevant help article.
Can I just reply to an email?
Yes. Replying to a Jiga email about your order reaches the right place.