Quick answers to the questions we hear most.
What makes Jiga different?
You work directly with vetted manufacturers, not a black box. You can see who makes your parts, message them directly, and every quote is reviewed by a person at Jiga before it reaches you.
Is there a monthly fee?
No. Creating an account and requesting quotes is free. You pay only when you place an order.
How does Jiga save me time and money?
Jiga brings quoting, ordering, and supplier communication into one place, and puts vetted manufacturers in competition for your work. That usually means less admin, and better lead times and prices.
Is it more expensive to source through Jiga?
No. Because manufacturers compete for your work and Jiga leverages volume, buyers often see lower prices rather than higher.
How do you keep my files safe?
Your files are shared only with the manufacturers you send a quote to, and they are encrypted in transfer and storage. Every manufacturer signs an NDA with Jiga, and you can request a specific NDA if you need one.
How am I protected as a buyer?
Payment is held in escrow and released only after you receive your parts. Suppliers are continuously validated, with their track record shown on their profile, and if something goes wrong, Jiga support steps in.
Can I re-order from a manufacturer I liked?
Yes. You choose which manufacturer to work with on every order, including one you have used before.
Can I get feedback before I order?
Yes. You can message a manufacturer directly for feedback, such as DFM or logistics input, before you place your order.
What if there is a mistake or I need to change my parts?
Most changes and issues can be handled directly with the manufacturer using quote and order revisions. For anything else, Jiga's ops team can step in to help.
Still have a question? Email ops@jiga.io for support and operations (orders, delivery, payments, and your account), or sales@jiga.io for sales (plans, pricing, and new business).