On Jiga you work with your manufacturer directly, and Messages is where that happens. You can ask questions on any quote or order, share files, bring in a teammate, and keep the whole conversation in one place. You can message Jiga support the same way.
Where your messages live
Open the ✉️ mail icon at the top right to see all your conversations, both with manufacturers and with Jiga support. You can also start or continue a conversation from a specific order or quote, so the message stays tied to that order.
What you can do in a conversation
- Ask your manufacturer anything about a quote or order: whether a substitute material is acceptable, a tolerance, a finish, lead time, or a change during production.
- Share files: attach with the paperclip, or drag and drop into the message.
- Point to another order: type # and the order number to reference it.
- Bring in a teammate: use Add people to share the order or RFQ so a colleague can see and join the conversation.
- Find past messages: search across your conversations, or search within a single thread, to pick up where you left off.
Keeping your order moving
Manufacturers often need a quick answer from you to quote or to keep production going, for example whether a substitute material is acceptable or a tolerance can be relaxed. The faster you respond, the faster your parts move.
Jiga emails you when a manufacturer sends you a message, and when a quote or change needs your approval. You can reply straight from the email or open the order to respond. Even a quick "go ahead" or "let me check and reply Friday" keeps your lead time on track.
A couple of ground rules
To keep everything in one protected place, with a clear record on every order:
- Keep pricing in the quote itself, not in the message thread.
- Keep communication on Jiga, and avoid sharing direct contact details like email or phone.
Notifications
Manage message emails in Settings, under Email Settings. If you are not receiving them, check your spam folder and make sure emails from jiga.io are not being filtered.
If a manufacturer is not responding
Most manufacturers reply quickly, and many send a photo of your parts before shipping, which you can always ask for. If a manufacturer goes quiet and it is holding you up, reach out to Jiga and we will step in. Message Jiga support, or email ops@jiga.io.
FAQ
How do I message my manufacturer?
Open the ✉️ icon at the top right, or start a message from the order or quote.
Can I add a colleague to a conversation?
Yes. Use Add people to share the order or RFQ, and they can see and join the thread.
Can I share my email or phone to talk directly?
Keep communication on Jiga and pricing in the quote. It keeps everything in one protected place with a clear record on the order.
A manufacturer is not responding. What do I do?
Reach out to Jiga and we will follow up. Message Jiga support, or email ops@jiga.io.
How do I change or stop message emails?
In Settings, under Email Settings.
Need a hand? Message on the order, or email ops@jiga.io.