How do I know if my order is approved by the supplier?
Once you have submitted an order, the supplier will need to approve it on their end. This typically takes less than 2 hours.
Once the supplier approves the order, you’ll receive an email directly to your inbox. Additionally, you’ll see the status of the order changed to “Approved”.
If the supplier does not approve your order within 24 hours, please contact us.
What is the status of my order?
You can view the status of your order in the order table (under the “Status” column), or in the order page (under the “Order Requirements” card).
Typically, our suppliers will update this status as the order production and delivery progresses.
If you haven’t received a status update about an order in a while, please contact us.
When will my order be delivered?
You can see the estimated order delivery under the “Est. Delivery Date” column in the orders table, or in the order’s page, under the “Order Requirements” card.
How do I know if my order will be delivered on time?
Over 90% of orders in Jiga arrive on time.
If there is an expected delay, you’ll be able to see it on the “flags” column on the orders table.
Clicking on a flag will open up a modal with more information about the delay.
You can always contact us regarding order delays.
Once you have submitted an order, the supplier will need to approve it on their end. This typically takes less than 2 hours.
Once supplier approves the order, you’ll get an email directly to your inbox. Additionally, you’ll see the status of the order changed to “Approved”.
If the supplier did not approve your order within 24 hours, please contact us.
I didn’t get an update from a supplier about an order, what should I do?
We're sorry to hear that you haven't received an update in a while. Please contact us, and we will take care of it as soon as possible.
I need to expedite my order, what should I do?
If you need to unexpectedly expedite an order after it has been submitted, you can always contact the supplier directly via the messaging platform.
Simply go to the relevant order's page, click on the "Message supplier" button, and write your message.
We will be happy to help you expedite a current order. Please contact us if you have an urgent case.
How can I message the supplier about my order?
Simply click on the "Message Supplier" button in the top-right corner of the screen.
How can I get an invoice for my order?
Click on the "three dots" button in the top-right corner of the order's page. Then, click on "download invoice".
How can I share an order with another team member?
If you wish to share an order or an RFQ with a team member, simply click on the "Share" button at the top of the screen.
Then, type your team member's name or email and click "Share".
If you wish to make the order visible to your entire organization, click on "Enable" below the "Organizational Access" title.
Can I revise an order after it has been submitted?
You can absolutely revise an order after it has been submitted, as long as the supplier hasn't started production.
To revise an order, please click on the "Revise Order" button on the top-right corner of the screen, make your changes, and click "Review Changes" when you're done.
Please note: In some cases, the supplier will have to re-quote your order based on your changes. You'll have to approve the price changes in order to continue production.
How can I re-order exactly the same order again?
If you want to reorder the same items at the same price without going through the RFQ process again, simply click on the "Reorder" button in the top-right corner.
Can I order the same order from another supplier?
In case you have already received a quote from a supplier for an order, you can simply click on "Reorder". This will give you access to all previously provided quotes and allow you to place an order based on one of those quotes.
If you need to request a quote from a new supplier, simply click on the "three-dots" button located in the top-right corner and select "Duplicate to a new RFQ".
How can I view all revisions and changes for an order?
To view revision changes for an order, simply click on the "three dots" button in the top-right corner, and then click on "View Revision History".
How to filter orders?
To filter orders, click on the "Filters" button in the top-left corner of the orders table page.
My address has changed, how can I set it up for an order?
If your address has been changed after you submitted an order, please go to the relevant order's page.
Then, right below "order requirements", click on the pen 🖊️ button, and change your address.
After that, please contact us. We will make sure you get your package delivered to the correct address.
How to add a PO number to an order?
You can add a PO number by creating a custom column. Please read our tutorial, "How to create a custom column."
My order has been delivered, but the parts need re-work
After you have received your order, we will ask you to inspect the part and report us with the inspection status.
You can do that by go to the order page, the look under “Order requirements” for “Customer Inspection: Accept or reject parts”.
Then choose the inspection status from the following options:
Once you have submitted anything other than “accepted”, our operation team will reach out for more information.
If you have an urgent matter regarding a re-work or rejected parts, please contact our ops team at ops@jiga.io