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Messages page FAQ

Common questions about sending and receiving messages

How to to send a message to supplier?

Jiga allows you to send messages directly to suppliers regarding a quote or an order.

You can check your messages by clicking on the βœ‰οΈ icon located on the navigation bar at the top-right corner of the screen.

How to get DFM feedback from supplier?

Jiga allows you to create annotations on top of CAD files.

To do so, go to a conversation with a supplier, then click on the "Get DFM feedback" link next to a CAD file.

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Then, click on the β€œAdd Comment” button, and click on a specific point in the model.

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How to add a team member into a conversation with a supplier?

To add a team member to a conversation, you can share an order or RFQ with them.

You can do this by simply clicking on the "Add people" button that appears next to the supplier's name.

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How to filter messages?

To filter messages, simply click on the "Filters" button in the top-left corner of the screen.

How to request a sample photo of my parts from a supplier?

Most of our suppliers will send a photo of the parts before shipping them.

Feel free to reach out to suppliers and ask for photos of the parts.

A supplier is being unresponsive to my messages, what can I do?

We're sorry to hear that you've experienced a communication issue with one of our suppliers.

Please contact us, and we'll take care of it as soon as possible.

How can I stop email notifications about messages?

To modify notification settings, please go to the settings page by clicking on the βš™οΈ icon on the top-right corner of the screen.

Then, click on "Email Settings".