How to to send a message to supplier?
Jiga allows you to send messages directly to suppliers regarding a quote or an order.
You can check your messages by clicking on the βοΈ icon located on the navigation bar at the top-right corner of the screen.
How to get DFM feedback from supplier?
Jiga allows you to create annotations on top of CAD files.
To do so, go to a conversation with a supplier, then click on the "Get DFM feedback" link next to a CAD file.
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Then, click on the βAdd Commentβ button, and click on a specific point in the model.
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How to add a team member into a conversation with a supplier?
To add a team member to a conversation, you can share an order or RFQ with them.
You can do this by simply clicking on the "Add people" button that appears next to the supplier's name.
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How to filter messages?
To filter messages, simply click on the "Filters" button in the top-left corner of the screen.
How to request a sample photo of my parts from a supplier?
Most of our suppliers will send a photo of the parts before shipping them.
Feel free to reach out to suppliers and ask for photos of the parts.
A supplier is being unresponsive to my messages, what can I do?
We're sorry to hear that you've experienced a communication issue with one of our suppliers.
Please contact us, and we'll take care of it as soon as possible.
How can I stop email notifications about messages?
To modify notification settings, please go to the settings page by clicking on the βοΈ icon on the top-right corner of the screen.
Then, click on "Email Settings".