Once your order is confirmed, your parts are shipped to you and you can follow them the whole way. This article covers how you choose your shipping method, how to track your order, and what to do if a delivery runs late.
Choosing your shipping method
You pick how your parts ship at the Shipping step when you place your order, and you add your delivery address there. There are three methods, which differ mainly in who arranges the shipping:
- Standard (DAP): Jiga arranges shipping and delivers to your address.
- All inclusive (DDP): Jiga arranges shipping and also handles import duties and taxes, for one all-in price. Available when your delivery country is the United States or Israel.
- My account: you ship on your own carrier account. You give the manufacturer your account number, approve the booking, and handle any shipping questions with your carrier directly.
Who covers customs and import duties also depends on the method.
Tracking your order
When Jiga arranges your shipping (Standard or All inclusive), a tracking number appears on the order page once your shipment is on its way, so you can open the order and follow it to your door. If you ship on your own account (My account), you track through your own carrier. You will see an expected delivery window when you check out. Your delivery date reflects both production lead time and shipping transit, and international shipping and customs can affect timing, so treat it as an estimate rather than a guarantee.
If a delivery runs late
Shipping delays happen. If your shipment is running behind:
- Open the order and check the tracking and any messages. The manufacturer or Jiga may already have posted an update.
- Message on the order if you need help, so Jiga has the full context.
This covers carrier and delivery delays. A hold at customs is a different situation.
FAQ
Where do I choose my shipping method?
At the Shipping step when you place your order, where you also add your delivery address.
How do I track my order?
When Jiga arranges your shipping, a tracking number appears on the order page once it ships, so you can follow it to your door. If you use your own carrier (My account), you track through them.
Who arranges the shipping?
Jiga arranges it for Standard (DAP) and All inclusive (DDP). With My account, you arrange it on your own carrier: you give the manufacturer your account number and approve the booking.
My delivery is late. What do I do?
Check the tracking and messages on the order first. If you need help, message on the order or email ops@jiga.io.
Need a hand with a shipment? Message on the order, or email ops@jiga.io.