How can we help? 👋


How do I get a quote for custom parts?

Please read our tutorial How to create a quote for custom parts.

How do I get a quote for off-the-shelf parts?
I have a part number, how can I get a quote for it?
I need an expedited lead time. What can I do?

We fully understand the need to receive parts as quickly as possible.

If you require a specific lead time, please change "default lead times" to "Expedite: as soon as possible" when requesting quotes.

The supplier will be able to see your need for an expedited lead time and will provide a quote accordingly.

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I have a target price for this RFQ

You can set up a target price under "Order Requirements.”

What is the “Jiga Buyer Protection”?

Jiga Buyer Protection is our Quality Guarantee. It is an extension of our unwavering commitment to your satisfaction, extending beyond our meticulous Quality Assurance process.

We provide full coverage for various contingencies to ensure your peace of mind.

You can read more about it here.

I’ve requested a quote, when will I get the quotes?

Typically, quotes arrive within less than one business day. If you have a pending RFQ without any quote for over 24 hours, please contact us.

I got a quote that looks overpriced or underprices, what can I do?

If you got a quote that looks “off”, please contact our operations team.

How can I see the supplier’s profile and their rating?

After receiving a quote from the supplier, you can simply click on the supplier's name.

You will be able to see the supplier's information and reviews provided by other Jiga customers.

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How can I compare all quotes?

Once you receive price quotes from suppliers, you will gain access to the "compare all quotes" feature.

You can view this feature by clicking on the "Compare all quotes" button.

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How can I talk with the supplier about a quote?

To discuss a quote with a supplier, simply click on the message bubble icon next to the supplier's name.

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How can I export the quote to PDF/CSV?

To export quotes, simply click on the three-dots icon next to the supplier name, then choose the format you'd like to export the quote to.

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How can I forward a quote to a team member?

To send a quote to a team member, click on the "Forward Quote" button.

You can specify any email address, and we will send them a PDF version of the quote from the supplier.

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How can I change the unit types of my model (mm or inch)?

To set the unit type of your CAD model, simply click on the relevant unit type in the top-right corner of the parts table.

You can choose either Inches or Millimeters as the unit type.

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I’m not happy with the quotes I got

We're sorry to hear that. Please contact our operations team, and we will do our best to match you with the most suitable supplier for your needs.

Can I submit a new revision?

Yes! You can submit a new revision for your RFQ at any time by clicking on "Revise Order" in the top-right corner of the RFQ page.

Then, make your changes and click on "Review Changes" when you're done.

For more information about revisions, read our tutorial "How to Use Revisions."

How can I download all files from an RFQ?

You can download all files related to an RFQ or an order by going to the RFQ page, then clicking on the "three-dots" icon in the top-right corner, and then clicking on "Download Files".

The download will start shortly after.

How to set up a custom column?

Please read our tutorial “How to create a custom column”.


Something else?