RFQ Page FAQ

Please read our tutorial How to create a quote for custom parts.

Please read our tutorial How to create a quote for off-the-shelf parts.

Please read our tutorial How to create a quote for off-the-shelf parts.

We fully understand the need to receive parts as quickly as possible.

If you require a specific lead time, please change "default lead times" to "Expedite: as soon as possible" when requesting quotes.

The supplier will be able to see your need for an expedited lead time and will provide a quote accordingly.

You can set up a target price under "Order Requirements.”

We support a wide range of manufacturing materials, processes, and finishes.

You can view all of them on the RFQ page by clicking on the Process/Material dropdowns.

If you can't find what you're looking for, you can add a new process or material. Our sourcing team will be notified immediately to find and match the right supplier for you.

Jiga Buyer Protection is our Quality Guarantee to our customers.

In practical terms, this means we continuously ensure our suppliers' quality through rigorous internal and external auditing processes.

Currently, Jiga boasts a 99% customer-accepted success rate for orders across our entire customer base.

Of course, we acknowledge that mistakes can happen. Jiga takes full responsibility for all parts manufactured through our platform. In the rare event that parts are out of specification or there are delivery issues, we'll either produce new parts or provide appropriate compensation.

We provide full coverage for various contingencies to ensure your peace of mind.

You can read more about it here.

Typically, quotes arrive within less than one business day. If you have a pending RFQ without any quote for over 24 hours, please contact us.

If you receive a quote that seems unusually high or low, please contact our operations team.

After receiving a quote from the supplier, you can simply click on the supplier's name.

You will be able to see the supplier's information and reviews provided by other Jiga customers.

Once you receive price quotes from suppliers, you will gain access to the "compare all quotes" feature.

You can view this feature by clicking on the "Compare all quotes" button.

Yes! You can combine quotes from different suppliers by clicking the "Compare all quotes" button on the RFQ page.

At the top of the modal, you'll see an option to "Combine Quotes".

By default, we mark the cheapest item from each supplier's quote, but you're free to mix and match, choosing which items you'd like to buy from each supplier.

Please note that using this feature is subject to final approval from our manufacturing partners.

To discuss a quote with a supplier, simply click on the message bubble icon next to the supplier's name.

To export quotes, simply click on the three-dots icon next to the supplier name, then choose the format you'd like to export the quote to.

To send a quote to a team member, click on the "Forward Quote" button.

You can specify any email address, and we will send them a PDF version of the quote from the supplier.

If you want to forward all the quotes to a team member, you can click on “Forward all quotes” on the RFQ page, on the top right side of the screen.

To set the unit type of your CAD model, simply click on the relevant unit type in the top-right corner of the parts table.

You can choose either Inches or Millimeters as the unit type.

We're sorry to hear that. Please contact our operations team, and we will do our best to match you with the most suitable supplier for your needs.

Yes! You can submit a new revision for your RFQ at any time by clicking on "Revise Order" in the top-right corner of the RFQ page.

In the revision page you can add new parts, change parts specs and add documentation and requirements which did not exist on previous revisions.

Then, make your changes and click on "Review Changes" when you're done.

For more information about revisions, read our tutorial "How to Use Revisions."

To view the revisions history, click on the "Revision {X}" tag in the top-left corner of the screen.

You can download all files related to an RFQ or an order by going to the RFQ page, then clicking on the "three-dots" icon in the top-right corner, and then clicking on "Download Files".

The download will start shortly after.

Please read our tutorial “How to create a custom column”.

Sub-assembly mode helps you define assemblies or "sets." This allows you to create a package with specific quantities and multiply them easily.

For example, imagine you have a BOM for a robot arm. It consists of 10 different parts, each with varying quantities. Now, you want to set these quantities and multiply the entire BOM by the number of assemblies you need to order.

This is where you can switch on the "sub-assembly" mode in the RFQ sidebar and define the assembly's multipliers.

You can click on the "Filters" button next to the search input.

Then, you can define by which field you'd like to filter (e.g., "Created By" would mean the user who created the RFQ).

We also have "quick filters" like "Waiting for a quote" or "Quote Given" for frequently used filters.

The default Jiga setup is not EAR/ITAR compliant.

Please don't upload files subject to export control regulations without specific approval from our team.

If you need an EAR/ITAR compliant setup, please contact your account manager.

We accept various payment methods, including instant ACH transfer, manual bank wire, international bank wire, and credit card.

For wire payments, we kindly request an official Purchase Order (PO) before commencing work on your order.

Only two things are certain in life - death and taxes.

If you have a tax-exemption certificate, please send it to your account manager or to ops@jiga.io via email. We will take it from there.